What Our Clients Say

Jack is the best mortgage broker I have ever dealt with. He is hardworking, honest, transparent, prompt to respond to any and all queries, and he genuinely goes above and beyond to ensure you get the best result. Most importantly, he genuinely has your best interests at heart. He has helped my wife and I with multiple property transactions and I couldn't recommend him highly enough to anyone who takes property seriously and wants to be in safe hands.

When I was looking to secure an investment loan, Jack's expertise and dedication made the entire process seamless. From our initial consultation, Jack took the time to understand my financial situation thoroughly, including my existing residential loan and other liabilities. He then meticulously walked me through various rate configurations, explaining how each option would impact my overall costs and repayment schedule. His responsiveness and attention to detail gave me a sense of confidence during what can often be a stressful endeavour.

Jack Chen did an incredible job for us (for the second time) in a very challenging situation. I'm self employed in a business that's been doing well, but almost no lenders will touch you with less than 18 months history in business. I didn't yet have my personal tax return for last financial year, or my company return, yet Jack worked tirelessly to find a solution. I couldn't recommend anyone more highly.

There's just not enough stars to rate the experience with Jack at Brilliant Finance Group. The level of care, attention to detail, customer-centric approach and creative strategy is unparalleled. Jack took the time to truly understand my financial goals and concerns, before tailoring a game plan that addressed everything comprehensively. From initial consult all the way through to day of settlement, his attention never wavered.

We've been lucky enough to have Jack's guidance and help over the years on a few properties but recently he helped us with a more complex arrangement and worked quickly to secure us the correct financing option (which resulted in us getting the property we wanted.) He is an excellent communicator, with strong attention to detail and managed the process with top tier service all around. We've had a great experience and outcome each time.

As first home buyer Jack was very thorough with explaining and guiding us along throughout the property sale process. He's very well connected with all the different lenders on the market and was able to get a loan product that best suited our needs. We would highly recommend Jack to anyone else who is looking for a broker.

Jack was fantastic to work with and was instrumental in helping us achieve our goals. He was able to help maximise our borrowing capacity through strategic structuring and give us more options to help not only tackle the present, but also plan for the future. He was prompt with responses and communication, always offering an independent view. He also has a vast network that helped us for other services along the purchasing journey.

Jack has been amazing, super supportive and incredibly knowledgeable. Our situation and income was complex but Jack navigated this professionally and swiftly enabling us to buy our dream home. We cannot thank you enough and cannot recommend you highly enough.

If you're looking for a mortgage broker who gets the job done, I can't recommend Brilliant Finance Group enough. Jack is a true problem solver — always thinking ahead, addressing challenges quickly, and finding solutions that work. His expertise and dedication made what could have been a stressful process feel seamless. I felt confident every step of the way knowing I was in such capable hands.

I cannot find a mortgage advisor as knowledgeable, helpful, available, and diligent as Jack. He is solutions focused, always does what he promises and delivers high quality service down to every fine detail. Highly recommend!

The experience with Brilliant Finance Group is really Brilliant and amazing. We have had a relationship with Jack since 2019 and since then we are getting the best caring service from them. I just believe him blindly and he has always got the best deal for us. He is very talented, honest and knowledgeable in his field. The integrity of his work I like most. I believe our relationship will be forever.

Great experience working with Jack Chen who helped us pick an optimized home loan package and liaised between us and the bank throughout the settlement period. Jack explained and kept us informed of what the process looked like, our next steps, and even plan B, which led us to a seamless settlement even during our travel. We would highly recommend him for anyone, especially first home buyers!